Customer Service Team Lead

3 weeks ago


Huntingdon, Pennsylvania, United States Anglian Water Full time
Customer Service Team Manager

We are seeking a highly skilled and experienced Customer Service Team Manager to join our team at Anglian Water. As a key member of our TIDE Services business, you will be responsible for leading a large team of customer service professionals and driving exceptional customer experiences across our commercial brands.

Key Responsibilities:

  • Manage and develop a team of customer service professionals to deliver outstanding customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with senior management to create and implement business strategies
  • Collaborate with the sales team to ensure seamless customer experiences
  • Continuously review and improve quality measures to ensure exceptional customer service

Requirements:

  • Proven experience in managing customer service teams in a commercial environment
  • Excellent communication and decision-making skills
  • Ability to motivate and develop team members to deliver exceptional customer experiences
  • Passion for service excellence and customer satisfaction

What We Offer:

  • A competitive salary and bonus scheme
  • Private health care and a comprehensive benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

About Us:

Anglian Water is a leading water and sewerage company serving the East of England. We are committed to delivering exceptional customer experiences and making a positive impact on the environment. Our TIDE Services business is a key part of our commercial operations, providing a range of services to businesses and consumers.



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