Customer Service Team Lead
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Team Manager to join our team at Anglian Water. As a key member of our TIDE Services business, you will be responsible for leading a large team of customer service professionals and driving exceptional customer experiences across our commercial brands.
Key Responsibilities:
- Manage and develop a team of customer service professionals to deliver outstanding customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Work closely with senior management to create and implement business strategies
- Collaborate with the sales team to ensure seamless customer experiences
- Continuously review and improve quality measures to ensure exceptional customer service
Requirements:
- Proven experience in managing customer service teams in a commercial environment
- Excellent communication and decision-making skills
- Ability to motivate and develop team members to deliver exceptional customer experiences
- Passion for service excellence and customer satisfaction
What We Offer:
- A competitive salary and bonus scheme
- Private health care and a comprehensive benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
About Us:
Anglian Water is a leading water and sewerage company serving the East of England. We are committed to delivering exceptional customer experiences and making a positive impact on the environment. Our TIDE Services business is a key part of our commercial operations, providing a range of services to businesses and consumers.
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