Customer Service and Logistics Coordinator
3 weeks ago
**Job Summary**
Maison Russet Inc is seeking a highly skilled Customer Service and Logistics Coordinator to join our team. As a key member of our logistics department, you will be responsible for ensuring the accuracy of all customer Purchase Orders (POs) while supporting the logistics team to optimize operational efficiency.
**Key Responsibilities**
• Manage incoming POs and validate customer information, including SKU, price, and order type.
• Validate PO dates and delivery dates to ensure minimum lead time and order quantity are respected.
• Ensure credit checks are completed prior to accepting POs for new customers.
• Validate orders outside of contracted volumes or lead times with planning, supply chain, and logistics teams.
• Send order confirmations to customers within 24-48 hours.
• Coordinate changes to PO delivery terms with customers and stakeholders.
• Maintain a master contact list for all customers.
• Validate POs where delivery dates have passed and adjust or cancel as necessary.
• Publish reports on late deliveries to enable root cause corrective action.
**Logistics Responsibilities**
• Ensure shipping of local and international truckloads in line with industry best practices and customer specifications.
• Prepare shipping documents and pre-select pallets to maximize capacity.
• Follow up on expeditions and relay information to related parties.
• Coordinate product returns and rejections.
• Track inventory levels and record movements in supplier portals.
• Create POs for expenses related to trucking and validate invoices.
• Manage and validate 3PL costs and issue related POs.
**Requirements**
• Collegial Technical Diploma in Transport Logistics or equivalent.
• Minimum 3 years of experience in a similar position.
• Oral and written bilingualism.
• Intermediate computer knowledge of MS Office.
• Asset: Experience in a manufacturing environment and/or logistics.
**Benefits**
• Insurance (death, dental, disability, life, medical, and paramedical coverage).
• Performance bonuses.
• Professional training and development program.
• Free parking.
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