Team Lead

2 weeks ago


Huntingdon, Pennsylvania, United States Goodwill of the Southern Alleghenies Full time

Job Purpose: To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. The Team Lead plays a crucial role in ensuring the store runs smoothly and efficiently, providing excellent customer service, and maintaining a positive work environment.

Key Responsibilities:

  • Opening and closing the store, ensuring all necessary tasks are completed
  • Managing daily bank deposits and maintaining adequate change
  • Addressing customer and donor needs and complaints in a professional and courteous manner
  • Supervising store employees and providing guidance and support as needed
  • Coordinating with the Store Manager and Assistant Manager to achieve store goals and objectives

Requirements:

  • High School Diploma or GED preferred
  • Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee
  • Ability to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and Department of Human Services-FBI Fingerprints

Working Conditions:

  • Travel required to the bank

Supervision: The Team Lead functions under the direct supervision of the Store Manager.


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