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Premium Services Coordinator

2 months ago

Fort Worth, Texas, United States Trail Drive Management Corp. Full time
Job Overview

Position: Premium Services Coordinator (Full-time)

Company: Trail Drive Management Corporation

Location: Fort Worth, TX

About Us: Trail Drive Management Corporation oversees the operations of a state-of-the-art multipurpose venue that hosts a variety of events, including concerts and sporting activities. We are dedicated to providing exceptional experiences for our clients and guests.

Role Summary: We are seeking a dynamic and enthusiastic individual to enhance customer loyalty and maintain business relationships through effective communication and engagement strategies. The ideal candidate will be a proactive team player with a keen eye for detail, organizational skills, and a positive attitude.

Key Responsibilities:

  • Develop and nurture client relationships to ensure outstanding service and satisfaction.
  • Collaborate with various departments, including Ticketing and Food & Beverage, to ensure seamless operations within the premium services area.
  • Assist the sales team in expanding the premium client base and provide necessary support in managing client accounts.
  • Handle documentation related to contracts, amendments, invoices, and payment plans for premium accounts.
  • Focus on renewing and upgrading premium seating accounts.
  • Stay informed about events and benefits for premium seat holders, ensuring effective communication.
  • Address and resolve customer inquiries and complaints with professionalism and composure.
  • Coordinate ticketing and parking arrangements for clients.
  • Act as a primary contact for premium seat holders during events.
  • Oversee the collection process for premium seat accounts.
  • Facilitate client suite sales for various events.
  • Perform additional duties as required.

Preferred Qualifications:

  • Bachelor's degree from an accredited institution.
  • Strong work ethic and a passion for the events industry.
  • Availability to work weekends.
  • Excellent communication skills, particularly over the phone.
  • Proficient in problem-solving and meeting deadlines.
  • Ability to take initiative and work independently.
  • Strong computer skills, including proficiency in Microsoft Office Suite.
  • Experience with Salesforce or Ticketmaster is advantageous.

Work Environment:

This position primarily involves indoor work, although event-related duties may require outdoor engagement. The noise level may vary, especially during events.

Note: This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and tasks that may be assigned.

Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace and encourage all qualified candidates to apply.