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Customer Service Representative

2 months ago

Verona, Virginia, United States The Brothers that just do Gutters Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance Agency Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting the growth of our insurance agency.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and follow-up as needed.
  • Insurance Expertise: Provide accurate and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options, promoting the development of our business.
  • Communication and Problem-Solving: Utilize excellent communication skills to efficiently meet customer needs, while proactively resolving issues and promoting the growth of our agency.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to efficiently resolve customer issues.
Benefits
  • Paid Time Off: Enjoy paid vacation and personal/sick days.
  • Valuable Career Experience: Gain valuable career-building experience in the insurance industry.