Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Verona Branch. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and contributing to branch sales goals.
Key Responsibilities:
- Provide excellent customer service and ensure a best-in-class experience for our customers.
- Process customer transactions, including cash handling and balance management.
- Identify referral opportunities to contribute to branch sales goals.
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bank's BSA/AML Policy and Procedures.
- Identify risk and escalate concerns through proper channels.
- Develop and maintain knowledge of bank products and services.
Requirements:
- High school diploma or equivalent required.
- Previous cash handling experience preferred.
- Previous customer service experience required.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Ability to exercise sound business judgment.
- Proficient computer skills.
- Ability to handle multiple tasks with attention to details.
What We Offer:
We offer a competitive salary and a comprehensive benefits package, including a discretionary profit sharing bonus program. We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.
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Customer Service Representative
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