Customer Service Representative

4 weeks ago


Verona, Mississippi, United States Atlantic Union Bank Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Verona Branch. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and contributing to branch sales goals.

Key Responsibilities:

  • Provide excellent customer service and ensure a best-in-class experience for our customers.
  • Process customer transactions, including cash handling and balance management.
  • Identify referral opportunities to contribute to branch sales goals.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bank's BSA/AML Policy and Procedures.
  • Identify risk and escalate concerns through proper channels.
  • Develop and maintain knowledge of bank products and services.

Requirements:

  • High school diploma or equivalent required.
  • Previous cash handling experience preferred.
  • Previous customer service experience required.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Ability to exercise sound business judgment.
  • Proficient computer skills.
  • Ability to handle multiple tasks with attention to details.

What We Offer:

We offer a competitive salary and a comprehensive benefits package, including a discretionary profit sharing bonus program. We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.



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