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Customer Service Representative

1 month ago

Verona, Mississippi, United States Extreme Engineering Solutions Full time
Job Summary: We are seeking a highly organized and detail-oriented professional to support our sales team in delivering exceptional customer service to new and existing clients. The ideal candidate will have a strong ability to interact with clients and internal departments to manage client relationships and ensure timely and successful delivery of our solutions.

Key Responsibilities:
Author sales quotations and communicate with Regional Sales Managers and project teams to determine pricing and lead time
Manage client sales orders from entry through to shipment, including driving open item resolution with clients
Organize and coordinate with internal departments to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations
Serve as a liaison between clients and internal departments on post-shipment inquiries and general account support

Requirements:
Associate's or Bachelor's degree in Business or a related field
Minimum of two years of experience in a professional office environment working directly with clients and client contacts
Strong decision-making, problem resolution, and critical thinking skills
Advanced computer skills with the ability to learn and use various software and database applications, including Microsoft Office