Member Service Representative

5 months ago


Verona, United States United States Senate Federal Credit Union Full time
Job Description
Mission:

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

Culture Competencies: S.T.R.I.V.E
  • Maintains our members' and employees' trust by safeguarding their financial data and information.
  • Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.
  • Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
  • Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

General Summary

The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.

Major Duties & Responsibilities
  1. Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.
  2. Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.
  3. Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly.
  4. Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.
  5. Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.
  6. Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.
  7. Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.
  8. Works with other team members and departments to provide assistance and resolution to member inquiries.
  9. Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.
  10. Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.
  11. Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.
  12. Performs other duties as assigned.


Experience and Skills
Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.

Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.

Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Supervisory: None Required.

Time in Service: None Required.

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

  • Verona, Virginia, United States United States Senate Federal Credit Union Full time

    Job DescriptionAt United States Senate Federal Credit Union, we're committed to delivering exceptional service to our members. As a Member Service Representative, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch service to members via the call center channel, ensuring a positive and helpful demeanor.Determine member...


  • Verona, United States The Brothers that just do Gutters Full time

    Benefits: Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ryan Ostrander - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...


  • Verona, Wisconsin, United States Border Foods LLC Full time

    About Border FoodsAt Border Foods, our purpose is to develop people and provide career growth in a fast-paced restaurant environment. We take pride in our family culture and strive to create a welcoming atmosphere for our guests and team members alike.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...


  • Verona, Virginia, United States Ryan Ostrander - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Ryan Ostrander - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the...


  • Verona, Wisconsin, United States Full Compass Systems LTD Full time

    Job Title: Customer Service RepresentativeFull Compass Systems LTD is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide...


  • Verona, New Jersey, United States Massage Envy Full time

    {"title": "Sales and Customer Service Role", "subtitle": "Join our team as a Sales and Customer Service Representative", "content": "At Massage Envy Verona NJ, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.We're seeking a highly motivated and customer-focused individual to join...


  • Verona, Wisconsin, United States Full Compass Systems LTD Full time

    Job DescriptionFull Compass Systems LTD is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide...


  • Verona, New Jersey, United States Community Vet Full time

    Job OverviewThe Customer Service Representative is a vital member of our veterinary hospital team, serving as the primary point of contact for clients and their pets. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesAnswer and direct phone calls, ensuring...


  • Verona, New Jersey, United States Massage Envy Full time

    Unlock Your PotentialAt Massage Envy Verona NJ, we're on a mission to help our clients feel their best. As a Sales and Customer Service Representative, you'll play a vital role in delivering an exceptional experience and growing our member base. **Key Responsibilities:**Provide outstanding customer service and make every client feel valued and...


  • Verona, Wisconsin, United States Extreme Engineering Solutions Full time

    {"h1": "Customer Service Representative", "h2": "Job Summary", "p": "Extreme Engineering Solutions (X-ES) is seeking a highly organized and detail-oriented professional to deliver exceptional sales customer service to new and existing clients. As a Customer Service Representative, you will be responsible for managing client relationships, reviewing and...


  • Verona, Mississippi, United States Atlantic Union Bank Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Verona Branch. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and contributing to branch sales goals.Key Responsibilities:Provide...


  • Verona, Mississippi, United States Atlantic Union Bank Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Verona Branch. As a key member of our team, you will be responsible for providing exceptional customer service while processing transactions, servicing existing and potential customers, and contributing to branch sales...


  • Verona, New Jersey, United States Crunch Fitness Full time

    Front Desk Representative Job SummaryThe Front Desk Representative will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. This individual will demonstrate an aptitude and command of all company-wide policies and initiatives to...


  • Verona, New Jersey, United States Crunch Fitness Full time

    Front Desk Representative Job SummaryThe Front Desk Representative will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. This individual will demonstrate an aptitude and command of all company-wide policies and initiatives to...


  • Verona, Wisconsin, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in a...


  • Verona, Wisconsin, United States Walgreens Full time

    Customer Service Associate at WalgreensAs a valued member of our team, you will have the opportunity to model and deliver a distinctive and delightful customer experience. Your role will involve registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service. You will also be responsible for...


  • Verona, Pennsylvania, United States GetGo Café + Market Full time

    Job SummaryAs a Nighttime Retail Associate at GetGo Café + Market, you will play a vital role in exceeding customer needs and expectations by providing efficient, accurate, and pleasant check-out service and shopping assistance.Key ResponsibilitiesMaintain a safe and secure environment for customers, team members, and products.Process customer transactions...


  • Verona, Pennsylvania, United States GetGo Caf + Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Night Shift Associate at GetGo Caf + Market. As a Night Shift Associate, you will play a critical role in ensuring the success of our store by providing exceptional customer service and maintaining a clean and safe shopping environment.Key...


  • Verona, Virginia, United States Food Lion Full time

    Job SummaryAs a Cashier and Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, greeting each customer and using their name whenever possible, and making every...


  • Verona, New Jersey, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.Key ResponsibilitiesProvide outstanding customer service...