Customer Service Representative

3 days ago


Verona, Virginia, United States Ryan Ostrander - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Ryan Ostrander - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who is driven to provide outstanding service and support to our clients. If you are a strong communicator with a detail-oriented approach, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Respond to customer inquiries and provide policy information in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption to their coverage.
  • Process insurance claims and follow up with clients to ensure timely resolution and satisfaction.
  • Maintain accurate records of customer interactions, providing a clear audit trail and facilitating efficient communication.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results in a fast-paced environment.
  • Previous customer service experience preferred, but not required.

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