Front Desk Representative
4 weeks ago
Front Desk Representative Job Summary
The Front Desk Representative will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. This individual will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the brand.
Key Responsibilities:
- Membership Sales and Retention
- Greet all members and guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in a courteous, helpful, and professional manner
- Communicate special events to members and guests
- Maintain an atmosphere that makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain a professional disposition at all times
- Sell retail products
- Schedule member services, tanning, hydro-massage, etc.
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
- Attend any employee training meetings
Crunch Fitness is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
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