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Service Operations Representative

2 months ago


Elkhart, Indiana, United States Carpenter Full time

Client Support Specialist

Job Overview

Carpenter Co. is seeking a dedicated Client Support Specialist to join our team. This role is pivotal in ensuring seamless order processing and exceptional service delivery to our clients. Reporting directly to the Customer Service Manager, you will collaborate closely with fellow team members to manage all facets of order management and logistics.

Key Responsibilities:

  • Process, enter, and verify customer orders efficiently.
  • Maintain and update the delivery schedule, ensuring timely communication with loading docks.
  • Coordinate with production and shipping departments for any customer modifications or urgent requests.
  • Adjust shipping dates within our operational database.
  • Keep the scheduling board current, ensuring accuracy in our records.
  • Create and distribute necessary documentation for transportation and service adjustments.
  • Compile and share daily, weekly, and monthly performance reports with relevant stakeholders.
  • Monitor and manage delivery schedules for key clients.
  • Handle customer inquiries and verify order details promptly.
  • Provide backup support for reception duties as needed.

Qualifications:

  • High school diploma or equivalent required.
  • A minimum of 2 years of experience in customer service, preferably in a manufacturing or business-to-business setting.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Strong mathematical skills, including proficiency in percentages and measurements.
  • Experience with SAP systems is highly desirable.
  • Ability to thrive in a collaborative team environment.
  • Excellent organizational, planning, and interpersonal skills.

Work Schedule: Flexible options available, with a standard one-hour lunch break and potential for overtime as required.

Benefits: Carpenter Co. provides a comprehensive benefits package, including health insurance and a profit-sharing plan, fostering long-term career growth in a stable and clean work environment.