Medical Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.
Key Responsibilities- Provide exceptional customer service to donors, responding to their needs and concerns in a timely and professional manner.
- Screen new and repeat donors, taking and recording vital signs and finger stick results.
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation.
- Identify opportunities for continuous improvement and implement changes to center processes using company-approved procedures.
- Work a variety of shifts, including evenings, weekends, and holidays, to ensure our center is staffed to meet the needs of our donors.
- High school diploma or equivalent.
- Ability to walk and/or stand for the entire work shift.
- Will work evenings, weekends, and holidays.
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance.
- 1 or more years minimum experience working in a customer or patient-facing role is helpful.
At BioLife Plasma Services, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a competitive compensation package, comprehensive benefits, and opportunities for career advancement.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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