Medical Customer Service Representative

4 weeks ago

Elkhart, Indiana, United States Takeda Pharmaceutical Company Ltd Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.

Responsibilities:

  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet and focus on our donors, while ensuring the safety of donors and our team
  • Use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Help identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

What We Offer:

At Takeda, we are committed to creating a diverse and inclusive workplace that values and respects our employees. We offer a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.

Location: USA - IN - Elkhart

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Part-time

EEO Statement: Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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