Customer Service Representative

4 days ago


Elkhart, Indiana, United States KEM KREST Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team at Kem Krest. As a key member of our customer-facing team, you will be responsible for maintaining order processing and customer service needs for a base of customer accounts. This role requires strong decision-making skills, excellent communication skills, and the ability to handle customers diplomatically and effectively.

Key Responsibilities
  • Maintain order processing and customer service needs for a base of customer accounts
  • Assist in resolving issues timely for OEM and manufacturing customers, as well as their respective dealership customers
  • Build strong relationships with our customer base
  • Review orders for accuracy and duplicates
  • Enter orders per customer needs and Kem Krest's monthly production schedule
  • Track and release backorders
  • Maintain product returns through RMA's and CAF's
  • Maintain dealer needs, including order status, shipping status, and quality concerns
Requirements
  • Pleasant and positive manner in person, by email, and on the telephone
  • Strong analytical skills
  • Ability to work cooperatively and collaboratively to creatively solve problems for our customers
  • Embrace continual improvement
  • Strong end-user computer skills in Windows-based systems, including ERP applications
  • Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and carry out assignments to completion
About Kem Krest

Kem Krest is a certified minority-owned business and leading provider of Total Program Management for our customers through Supply Chain Optimization, Chemical Packaging, End-to-End Fulfillment, and Aftersales Solutions. We have over 45 years of experience working with Original Equipment Manufacturers (OEMs) in the Automotive, Agricultural, Power Sports, Heavy Duty, Retail, and Defense industries.

We have 12 locations throughout the U.S. and Canada, and our culture is inspired by hardworking people who want to impact our industry and community. Our team members are the key to our company's success and essential to our promise: "Customer Focused, Solutions Driven".

Benefits
  • Competitive pay
  • Generous PTO (Paid Time Off) and Paid Holidays
  • Profit Sharing Program
  • Healthcare Insurance Coverage Plans
  • Company Paid Life Insurance
  • Tuition Assistance
  • Matching 401k Program
  • Company Parties, Events, and focus on FUN


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