Customer Service Representative

3 weeks ago


Elkhart, Indiana, United States Community Choice Financial Family of Brands Full time
Job Title: Customer Service Representative

Join our team as a Customer Service Representative and play a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Forge strong relationships with customers to build trust and loyalty.
  • Process customer transactions with accuracy and efficiency, including check cashing, money transfers, and customer payments.
  • Offer personalized financial services that cater to customers' unique needs and preferences.
  • Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
  • Assist in customer account management and collections by accepting payments and monitoring customer appointments.
  • Maintain a clean and organized store environment, adhering to our high standards of cleanliness and appearance.
  • Uphold compliance with Company policies and procedures, as well as all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and stay up-to-date on our evolving products and processes.
  • Work efficiently in a dynamic and fast-paced environment, effectively navigating multiple tasks to meet individual and team performance standards.
Requirements:
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Professional demeanor with customers and peers.
  • Meticulous attention to detail and ability to accurately enter data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age.
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of the position, including standing for up to 90% of the time and moving up to 25 pounds.
What We Offer:
  • A comprehensive new hire training program.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • A diverse culture and inclusive environment.
  • A relaxed, business casual dress code that includes jeans and sneakers.


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