General Manager of Service Operations

22 hours ago

Elkhart, Indiana, United States Fun Town RV Full time
Job Title: General Manager of Service and PDI Operations

Fun Town RV is seeking a highly skilled and experienced General Manager of Service and PDI Operations to oversee all aspects of our corporate PDI operations. This role is responsible for ensuring high standards in PDI inspections, operational efficiency, and profitability while maintaining a safe and compliant work environment.

Key Responsibilities:
  • Leadership & Team Management:
    • Lead, train, and motivate a team of service and PDI personnel to ensure high performance, efficiency, and customer satisfaction.
    • Establish clear performance expectations and provide ongoing coaching, feedback, and support.
    • Foster a positive and collaborative work environment, encouraging continuous improvement and professional growth.
  • Operational Excellence:
    • Oversee day-to-day corporate PDI operations, ensuring the timely and accurate completion of all repair, maintenance, and inspection tasks.
    • Manage the workflow to ensure efficient scheduling, minimize downtime, and optimize technician productivity.
    • Ensure compliance with all safety, regulatory, and company policies and procedures within the service and PDI departments.
  • Dealer Service & Satisfaction:
    • Maintain a strong focus on dealer satisfaction, ensuring all service and PDI activities meet or exceed company expectations.
    • Develop and implement initiatives to improve satisfaction and retention.
    • Address and resolve any escalated complaints or concerns in a timely and professional manner.
  • Financial & Budgetary Management:
    • Manage departmental budgets, including labor costs, parts inventory, and overhead expenses, to achieve profitability goals.
    • Monitor and analyze financial performance, identifying opportunities to increase revenue and reduce costs.
    • Implement strategies to drive growth and efficiency in PDI, including managing and creating new processes with key manufacturing partners.
  • Quality Control & PDI Excellence:
    • Oversee the Pre-Delivery Inspection (PDI) process, ensuring that all RVs are thoroughly inspected and meet quality standards before delivery to dealers.
    • Implement quality control procedures to ensure high standards of workmanship and minimize rework.
    • Collaborate with the inventory and dispatch teams to ensure seamless coordination between departments.
  • Vendor & Warranty Management:
    • Manage relationships with key vendors and manufacturers for parts and warranty claims.
    • Ensure efficient processing of warranty claims and proper documentation for parts returns or exchanges.
    • Negotiate and maintain contracts with third-party service providers as needed.
  • Reporting & KPI Monitoring:
    • Track and report on key performance indicators (KPIs), including PDI production, technician productivity, warranty profitability, dealer satisfaction, and quality metrics.
    • Use data to identify areas for improvement and implement corrective actions to meet performance targets.

Requirements:

  • Bachelor's degree in Business, Automotive, or a related field (preferred).
  • Minimum of 5-7 years of RV experience in service operations management.
  • Proven leadership and team management experience, with a track record of building high-performing teams.
  • Strong knowledge of RV service and maintenance procedures, including diagnostic tools and PDI processes.
  • Excellent customer service and communication skills, with the ability to resolve conflicts and build strong client relationships.
  • Financial acumen with experience managing budgets, P&L statements, and KPIs.
  • Proficient in dealership management software (Motility) is a plus.

Benefits:

  • Major Medical-Dental-Vision Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • 401K (profit sharing)
  • Christmas Savings Plan
  • Employee Discounts in Company Store

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record, and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.

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