Program Manager, Family Connect Network

4 days ago


New York, New York, United States Public Health Solutions Full time
Job Description

Company Overview:

Public Health Solutions (PHS) is a leading non-profit organization dedicated to improving health equity and addressing health-related social needs for historically underserved communities. As a prominent public health nonprofit serving New York City, we strive to improve health outcomes and support community-based organizations through our partnerships. Our focus areas include food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS.

We administer WholeYouNYC (WYNYC), a coordinated community resource network that connects healthcare providers, health plans, and community-based organizations to address the social drivers of health. WYNYC brings together over 100 organizations offering various programs, including food, housing, employment, health insurance, and sexual health services, across all five boroughs.

Our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings. We are committed to reducing health disparities and advancing health equity in New York City.

Job Summary:

We are seeking a Program Manager to oversee the day-to-day operations of the Family Connect (FC) coordinated intake and referral network. The Program Manager will supervise three FC Supervisors and provide network support, performance monitoring, and partnership development for Family Connect.

Key Responsibilities:

  • Oversee the day-to-day operations of the Family Connect (FC) coordinated intake and referral network.
  • Supervise and provide weekly supervision to three Supervisors who supervise Pregnancy and Parenting Navigators who screen pregnant and newly parenting New Yorkers and process incoming and outgoing referrals within the FC network.
  • Develop and maintain relationships with local hospitals, health centers, social service providers, and community-based organizations to broaden the reach of the Family Connect network.
  • Coordinate FC Partner Network meetings, including developing the agenda and facilitating the meeting.
  • Conduct quality improvement and quality assurance for Family Connect to support meeting program goals and objectives.
  • Represent FC on the MCH Unit Leads meetings, community meetings, across PHS and WYNYC, and with external partners.
  • Oversee FC outreach activities, including ensuring FC representation at community events, maintaining stock of outreach materials, and collaborating with partners to host community events.
  • Lead team meetings, standardize all FC materials, support with the expansion of the FC team, and foster a welcoming team environment that encourages staff growth.

Qualifications and Requirements:

  • Bachelor's degree or equivalent, Master's preferred with 3-5 years of experience.
  • 1-2 years of supervisory experience.
  • Excellent organizational skills and the ability to coordinate multiple tasks, projects, and assignments with competing priorities.
  • Must have excellent written and oral communication skills, including comfort with public speaking and meeting facilitation.
  • Proven experience with staff development, performance monitoring, and quality assurance.
  • Demonstrated experience in leading and motivating a team.
  • Demonstrated commitment to, and interest in learning more about maternal child health, systems approaches to health equity, reproductive justice, and community services in NYC.
  • Proficient in Microsoft Suite Applications (Word, Excel, SharePoint, etc.) and ability to learn and navigate new data systems.


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