Teller Operations Coordinator

4 weeks ago

Brest, Bretagne, United States First Horizon Bank Full time
Job Summary

A Teller Operations Coordinator is the heartbeat of our banking centers, providing excellent customer service, monitoring and training team members, and working with clients to discover sales opportunities.

Key Responsibilities:

  • Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues with a manner consistent with goals.
  • Lead the Technical Performance of the Financial Center, maintaining control over key risk areas, including teller differences, operational losses, and audit control procedures.
  • Handle cash drawers, ensuring proper control and following audit and security policies and procedures.
  • Manage single control vaults, ensuring proper control of vault cash and following audit and security policies and procedures.
  • Maintain workflow and handle scheduling for tellers.
  • Evaluate employee performance and provide counseling when needed.
  • Determine and satisfy training needs and establish performance plans.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct teller meetings to develop a communication line and explain new policies.
  • Assist in conducting meetings to promote sales, product knowledge, and customer service.
  • Explain product benefits, changes, restrictions, requirements, and other relevant product information to customers and tellers.
  • Ensure proper control and maximum efficiency in the teller line.
  • Follow all audit and security policies and procedures during customer service hours and at banking office opening and closing.
  • Control inventory of cash, Traveler's checks, Official Checks, and Personal Money Orders through dual control.
  • Monitor daily balancing and processing of ATM, including processing of all entries, servicing, and required audits.
  • Verify deposits in the night and lobby depository.
  • Alert tellers about suspected fraud, kiting, theft, or other illegal activity.
  • Secure all applicable cash records and other transaction records, supplies, and computer equipment at the end of the workday.
  • Monitor and control teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.

Qualifications:

  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.

About Us:

First Horizon Bank is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel.

Benefit Highlights:

  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve.

Behaviors:

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
  • Team Player: Works well as a member of a group.
  • Enthusiastic: Shows intense and eager enjoyment and interest.

Motivations:

  • Self-Starter: Inspired to perform without outside help.
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

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