Customer Service Representative

1 month ago


Brest, Bretagne, United States LanceSoft Full time

Job Summary
At LanceSoft, we are seeking a highly skilled Customer Service Advocate I to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
Respond to customer inquiries in a prompt, accurate, and courteous manner
Perform research as needed to resolve customer inquiries
Ensure effective customer relations by responding accurately, timely, and courteously to customer inquiries
Accurately document customer inquiries
Initiate or process adjustments or perform other research as needed to resolve customer inquiries
Coordinate with other departments to resolve problems
Respond to, research, and/or assist with priority inquiries and special projects as required by management
Provide feedback to management regarding customer problems, questions, and needs
Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management
Follow through on complaints until resolved or reports to management as needed
Maintain basic knowledge of quality work instructions and company policies
Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
Maintain all departmental productivity, quality, and timeliness standards
Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments

Requirements
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently

Work Environment
Typical office environment.



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