Technology Solutions Implementation Specialist
1 month ago
We are seeking a highly skilled Technology Solutions Implementation Specialist to join our team at Humana. As a key member of our organization, you will be responsible for delivering new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives.
Key Responsibilities- Gather and document business system and functional requirements to ensure solutions meet business objectives and requirements.
- Influence system design to optimize support and ensure solutions meet business objectives and requirements.
- Complete and/or coordinate implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team.
- Lead projects related to retail store changes (opening, closing, relocations, consolidations) and lead other projects that are diverse in scope.
- Enhance existing store change workstream by embracing finding efficiencies, transparency, communication, virtual engagement, and process improvement.
- Drive project(s) end to end, including utilization of virtual tools (Lucid, MS Teams, Group Chats, Automation) between meetings.
- Actively collaborate in an online environment and engage business partners towards the completion of key milestones, tasks, etc.
- Facilitate meetings with all business partners to discuss and document business needs.
- Coordinate across teams on milestones and implementation of project deliverables.
- Communicate with business team to align leadership level updates.
- Assist the product team with agile strategy, process flow, and prioritization of new projects.
- Align with IT and other resources - drive successful partnerships, transparent project/task management.
- Bachelor's Degree in Product Management, Project Management, Business, Computer Science, Information Technology, Health Information Systems, or a related technical field or equivalent work experience.
- 5 years or more of experience in technology implementations and/or product/project management.
- Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies.
- Experience problem solving and consultation within complex environments.
- Ability to facilitate cross-functional teams' efforts in a virtual environment.
- Ability to work independently and efficiently to manage multiple completing projects and initiates.
- Willingness to learn new tools and align to business partners via MS Teams or other virtual methods.
- Adaptable to change - drive innovation, process improvement, continuous improvement, utilization of virtual tools that drive efficiency.
- Highly organized - ability to keep track of multiple tasks, next steps, files, etc.
- Ability to work through conflict - provide clear and transparent project action items, accountability, and professional tact to achieve business objectives.
- Desire to learn pharmacy systems/process and make recommendations for efficiencies.
- Experience with Lucid, SharePoint, MS Teams, Automation, Power BI, Power Automate, MS Forms, MS Planner, MS Project.
- Experience with retail pharmacies.
- Experience driving both technical and non-technical projects.
- Experience with product and project management organizations.
Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support, and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.
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