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Unit Manager, Inside Auto

2 months ago

Morristown, Tennessee, United States Travelers Full time

About This Role

This is a leadership position responsible for managing a team of Inside Auto claim professionals. The successful candidate will provide guidance and direction to direct reports, ensuring the delivery of high-quality claims services to customers.

Key Responsibilities

  • Leadership and Management
    • Attract, retain, and develop a team of skilled claim professionals.
    • Implement strategies to improve staff performance, development, and retention.
    • Provide regular feedback and coaching to direct reports.
  • Claims Management
    • Develop and execute a strategic file management plan to achieve optimal file resolution and business results.
    • Review new notices and ensure claims are assigned to staff with the appropriate skill sets.
    • Conduct quality file reviews and implement strategies to improve file quality, customer service, and manage costs.
  • Business Acumen
    • Successfully leverage data, management information, and technology to identify opportunities to support business strategies and improve results.
    • Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness.
  • Collaboration and Communication
    • Develop and maintain effective relationships with colleagues, business partners, customers, and regulatory agencies to achieve organizational goals.
    • Participate in business meetings and agency visits as required.

Requirements

  • Education
    • Bachelor's degree preferred.
  • Experience
    • Claim management experience preferred.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to analyze data and make informed decisions.

About Us

Travelers is a leading property casualty insurer committed to delivering exceptional products and services to our customers. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and empowered to succeed.