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Fulfillment Sales Program Manager

1 month ago

Morristown, Tennessee, United States Amplify Recruiting Full time
Amplify Recruiting is seeking a highly experienced Sales Program Manager to lead our B2B Fulfillment Sales Program. The ideal candidate will have a proven track record of analyzing sales policies and programs, overseeing existing accounts, and developing new business opportunities. This role will work closely with our IT, Operations, Marketing, and Sales teams to drive sales growth and improve fulfillment operations. Key Responsibilities:

**Fulfillment Sales Program Management**
• Analyze sales policies and programs to identify opportunities for growth and improvement
• Oversee existing accounts and develop new business opportunities
• Collaborate with cross-functional teams to drive sales growth and improve fulfillment operations

**Account Management**
• Perform account management of current fulfillment customers to increase sales and resolve account issues
• Identify and recommend additional products/SKUs to the purchasing team for higher customer satisfaction

**Fulfillment Operations Improvement**
• Evaluate fulfillment sales program and work with directors to adjust program for profitability and customer success
• Monitor shipments, fees, shipping supplies, and labor costs

**Recommended Skills and Experience**
• 5+ years of inside sales experience
• 5+ years of customer service experience
• 5+ years of customer account management experience
• Knowledge of budget management, PnL management
• Knowledge of small/large parcel shipping industry
• 1-4 years of experience in B2B eCommerce sales, drop shipping, eCommerce wholesale/distribution
• Experience with common parcel shipping software
• Excellent written and verbal communication skills

**Daily Tasks Include**
• Perform account management of current fulfillment customers, work to increase sales, resolve account issues
• Identify and recommend additional products/SKUs to purchasing team for higher customer satisfaction
• Evaluate fulfillment sales program and work with directors to adjust program for profitability and customer success
• Monitor shipments, fees, shipping supplies, and labor costs
• Acquire additional fulfillment customers
• Work with credit department to handle setup of fulfillment customer needs and resolve payment issues

**Plus**
• Experience in hardware, lumber, and building materials industry is a plus
• Experience with Ship Station, Highjump(Korber), WMS or similar software is a plus
• Experience in eCommerce marketing, content
• Experience with reading reports in Excel, Power BI, and other reporting tools
• Experience in advanced Excel work
• Experience in fulfillment with major marketplaces like Amazon, Walmart, eBay, etc... with knowledge of policies and processes

**Education**
High School or GED

Amplify Recruiting is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.