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Desktop Support Specialist

2 months ago


South Plainfield, New Jersey, United States Murtech Full time
Job Summary

Murtech is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities
  • Provide technical support and assistance to employees via phone, email, and in-person.
  • Troubleshoot and resolve hardware and software issues.
  • Configure and maintain computer systems, printers, and other related hardware.
  • Monitor and respond to helpdesk tickets in a timely manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • 2+ years of experience in desktop support or a related field.
  • Strong knowledge of Windows 10 and Office 365.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Great communication and customer service skills.
Preferred Qualifications
  • A+ certification.
  • Experience with ServiceNow or similar helpdesk software.