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Desktop Support Specialist
2 months ago
Murtech is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees.
Key Responsibilities- Provide technical support and assistance to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues.
- Configure and maintain computer systems, printers, and other related hardware.
- Monitor and respond to helpdesk tickets in a timely manner.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
- 2+ years of experience in desktop support or a related field.
- Strong knowledge of Windows 10 and Office 365.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Great communication and customer service skills.
- A+ certification.
- Experience with ServiceNow or similar helpdesk software.