Technical Support Specialist

2 weeks ago


Plainfield, New Jersey, United States Pyramid Consulting Full time

Job Summary:

We are seeking a skilled Desktop Support Technician to join our team at Pyramid Consulting, Inc. The successful candidate will be responsible for providing technical support and maintenance for our clients' computer systems and hardware.

Key Responsibilities:

  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyses, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents Company in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.

Requirements and Technology Experience:

  • Candidates should have 3-6 years' experience supporting PC Hardware and software.
  • Good drive, be process oriented, likes to document, and has good people and team building skills.
  • Comfortability providing hands & feet support for Server and Network is a plus.
  • Experience supporting mobile data plans, mobile networks, and devices is a plus.

About Us:

Pyramid Consulting, Inc. is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.



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