Computer Hardware Specialist
4 weeks ago
The Computer Hardware Specialist provides expert technical support to the University user community. The types of support provided include repairs and replacement of faulty equipment, upgrading computers, installing and supporting of university standard software on desktop and laptop computers, as well as providing support for network connectivity and printing on campus.
Duties and Responsibilities:
Troubleshoot computer-related issues
Provide hardware and software support, including repairing laptops and desktops, ordering computer parts, and working with vendors
Install and support university standard software on desktop and laptop computers
Provide support for network connectivity and printing on campus
Mentor and train on Tech Support processes and procedures
Maintain knowledge of emerging hardware and technology
Work extended hours when needed, including late evenings, weekends, and holidays
Required Qualifications:
Associate's Degree required; a certificate from a technical institute may substitute for the degree
A+ certification required
Excellent troubleshooting and customer service skills
Good communication skills (written and verbal)
Desired Qualifications:
Microsoft MCSA, MCSE, Lenovo certification, Network +, familiarity with Jira, Apple MAC OS, Adobe Creative Suite, 3D printing, Innovative Technologies (AI, VR)
Licenses and Certificates:
A+ certification Required
Lenovo certification (Required to obtain after hiring)
Salary Grade:
Staff Non-Union - SN140
Exempt/Nonexempt:
Nonexempt
Physical Demands:
General Office Environment
Special Instructions to Applicants:
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
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