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Front Desk Associate

2 months ago

Bloomington MN USA, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at JW Marriott Minneapolis Mall of America. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage guest payments, including processing room charges, cash, checks, debit, and credit transactions.
  • Respond to guest inquiries, resolve issues, and provide information about hotel services and local attractions.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in and resolve any issues.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Run daily reports, identify special requests, and verify report accuracy.
  • Complete designated cashier and closing reports in the computer system.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to lift up to 10 pounds and stand for extended periods.
About Us

Marriott International is a global hospitality company with a portfolio of brands that includes JW Marriott. We are committed to providing exceptional service and creating memorable experiences for our guests. As a Front Desk Clerk, you will be part of a dynamic team that is dedicated to delivering outstanding service and exceeding guest expectations.