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Front Desk Supervisor

1 month ago

Bloomington MN USA, United States CSM Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at CSM Corporation. The successful candidate will be responsible for ensuring exceptional guest satisfaction by delivering outstanding service and exceeding expectations.

Key Responsibilities
  • Lead by example and demonstrate exceptional guest service standards to front office staff.
  • Develop and implement creative service programs to increase guest satisfaction and drive revenue growth.
  • Conduct regular inspections of front desk operations to maintain high standards and ensure compliance with CSM policies and procedures.
  • Collaborate with the management team to achieve business revenue goals and improve operational efficiency.
  • Provide coaching and development opportunities to front office staff to enhance their skills and knowledge.
  • Ensure all required training for department employees is completed and training records are maintained.
  • Monitor and analyze quality issues, identify training needs, and suggest changes to improve results.
  • Utilize available resources and adhere to CSM training policies to promote a positive and professional work environment.
Requirements
  • 2+ years of prior guest service experience, preferably in a hospitality setting.
  • Basic computer knowledge and excellent verbal skills.
  • Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment.
  • High school diploma or equivalent required; some college or college degree preferred.