Front Desk Associate

2 weeks ago


Ladson SC USA, United States CAROLINA CATARACT AND LASER CENTER, LLC Full time
Job Title: Front Desk Associate

At Carolina Cataract & Laser Center, we are seeking a highly skilled and detail-oriented Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional patient service, both in person and over the phone.

Key Responsibilities:
  • Interview patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information.
  • Verify insurance and collect copays, co-insurance, and outstanding balances.
  • Ensure all patient intake forms are signed and complete.
  • Answer patient communication pathways, including multiple phone lines, messaging portals, and email/fax.
  • Schedule appointments and process medical record requests.
  • Coordinate with Clinical Staff to ensure optimal patient experience.
Requirements:
  • High School Diploma or Equivalent Certificate.
  • Minimum 2 years of experience in a medical office/healthcare setting.
  • Minimum 2 years of healthcare insurance experience.
  • Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
  • Strong desire to assist others and provide excellent customer service.
  • Must be highly dependable and organized.
  • Outstanding interpersonal skills.
  • An impeccably clean, polished, professional image.
  • The ability to learn quickly, retain training, problem solve, and think independently.
Benefits:
  • Competitive salary and benefits package.
  • Medical, dental, and vision insurance.
  • 401k with match.
  • HSA/FSA.
  • Telemedicine.
  • Generous PTO package.

We offer a dynamic and supportive work environment, and we are committed to providing the best care possible to our patients. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.


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