Front Desk Team Lead

3 days ago


Bloomington, Indiana, United States Aimbridge Hospitality Full time
Front Desk Supervisor Job Description

The Front Desk Supervisor plays a vital role in ensuring the smooth operation of our hotel's front desk. This individual will assist the Front Desk Manager and/or General Manager in providing exceptional service to our guests.

Key Responsibilities:
  • Assist with the management of the front desk, including answering phones, responding to guest inquiries, and resolving issues in a timely and professional manner.
  • Provide support to the Front Desk Manager and/or General Manager in maintaining a high level of customer satisfaction.
  • Collaborate with other hotel departments to ensure seamless communication and efficient operations.
  • Develop and implement strategies to improve front desk efficiency and guest satisfaction.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 1-2 years of experience in a front desk or customer service role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.


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