Head of Newborn Screening Laboratory Operations

2 weeks ago


Worcester, Massachusetts, United States InsideHigherEd Full time

Overview

The Senior Administrator of Newborn Screening (NBS), operating under the direction of the Deputy Managing Director of Clinical Delivery Services and Workforce Development, collaborates closely with NBS leadership to provide both strategic and operational oversight for specific NBS product lines. This role encompasses the management of sales, business development, consulting, product innovation, and service delivery.

In this capacity, the Senior Administrator will tackle existing business challenges while nurturing an environment that promotes creativity and growth. They will spearhead program development, strategic planning, and service delivery initiatives, leveraging the expertise within ForHealth Consulting to propel business expansion.

The Senior Administrator will ensure alignment of NBS business and operational objectives with ForHealth's strategic aims, guaranteeing the optimal allocation of resources, talent, and operational expenditures. Collaborating closely with NBS scientific leadership, this position involves overseeing a diverse portfolio of local, state, federal, and international NBS contracts and grants, with a strong emphasis on quality service delivery and client satisfaction.

Key Responsibilities

  • Strategic and Financial Leadership: Drive the growth of NBS services, consulting, and technical assistance across various sectors. Formulate and lead financial strategies that align with ForHealth's objectives, focusing on expansion and profitability while ensuring compliance with operational and fiscal standards.
  • Business Development and Client Relations: Identify and engage new business prospects in federal, state, international markets, and the private sector. Cultivate and strengthen relationships with key clients, collaborating to address their needs and enhance service delivery and revenue generation.
  • Budget and Financial Oversight: Supervise the annual budget, manage monthly financial reporting, forecasts, and corrective measures. Maintain the financial viability of NBS operations through prudent fiscal management and analysis of growth opportunities within the NBS market.
  • Operational Efficiency and Process Enhancement: Manage labor, operational, and capital budgets, ensuring effective resource allocation. Evaluate and refine administrative systems to boost efficiency and implement inventory control measures.
  • Staff and Technology Management: Develop and execute staffing strategies for program personnel. Oversee the integration of new laboratory technologies and manage vendor agreements, ensuring cost-effective procurement and supply management.
  • Communication and Compliance: Maintain regular communication with executive and operational leadership regarding NBS business lines, operations, budgets, and activities. Support the NBS Executive Director in enhancing IT systems and tools for laboratory process improvement and future growth. Ensure adherence to relevant regulations.
  • Human Resources and Professional Development: Oversee human resources functions, including staffing, recruitment, counseling, compensation, and benefits. Foster a positive workplace culture and support employee retention and professional development.

Additional Qualifications:

  • Master's degree or equivalent in Business, Finance, Management, Public Administration, or a related field, or equivalent experience.
  • 5 to 7 years of experience in academic or healthcare operations leadership, including fiscal management.
  • Proven track record in leading and managing operations within a healthcare or clinical environment.
  • Demonstrated success in business development, including identifying growth opportunities and expanding service lines.
  • Strong financial management background, including budgeting, forecasting, and variance analysis.
  • Experience in strategic planning and execution, aligning business operations with organizational goals.
  • Experience managing multiple contracts or grants at various governmental levels.

Preferred Qualifications:

  • Experience in laboratory or scientific operations.
  • Significant experience collaborating with state governments and public agency leaders in senior-level roles.
  • In-depth knowledge of the healthcare business sector, including state and federal agencies.
  • Expertise in managing organization-wide projects and initiatives.


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