Branch Development Manager

3 weeks ago


Dayton, Ohio, United States Textile Company Full time
Join Our Team

We are seeking a highly motivated Regional Service Director to lead our customer service and retention efforts.

About the Role:

  • This is a leadership position that requires exceptional communication and problem-solving skills
  • The ideal candidate will have experience in operations management and be able to manage a team of staff
  • Responsibilities include developing and implementing strategies to improve customer satisfaction and retention, analyzing data to identify areas for improvement, and ensuring compliance with company policies and procedures

Key Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and retention
  2. Collaborate with cross-functional teams to ensure smooth operation of the Service department
  3. Analyze data to identify areas for improvement and develop solutions
  4. Ensure compliance with company policies and procedures

Requirements:

  • Excellent communication skills, both written and oral
  • Ability to manage responsibilities and team members with multiple tasks at the same time
  • Self-motivated and structured
  • Excellent conflict resolution skills
  • Strong people skills as you will communicate with members at all levels of the organization
  • Assertive and tactful
  • Excellent problem solving ability
  • Strong negotiation skills

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