Senior Operations Manager

3 weeks ago


Dayton, Ohio, United States Textile Company Full time
Job Title

Senior Operations Manager - Textile Company (Estimated Salary: $85,000 - $110,000 per year)

About the Role:

  • This is a leadership position that oversees customer service and retention for multiple branches.
  • The ideal candidate will have excellent communication and problem-solving skills, as well as experience in operations management.
  • Responsibilities include managing staff, overseeing customer relationships, and maintaining profitability.

Key Responsibilities:

  1. Manage three Branch Managers, three Service Supervisors, and 15 Service Representatives
  2. Travel to visit customers and work with staff in Dayton, Cincinnati, and Columbus
  3. Oversee all activities connected with customer service and retention
  4. Maintain profitability and material control of routes
  5. Manage revenue and growth from the current customer base
  6. Member recruitment, development, and awareness
  7. Maintain budget for the entire Service department
  8. Complete route assignment for new customers and re-routing to achieve maximum route efficiency
  9. Ensure proper maintenance of fleet
  10. Back up for all positions within Service department as needed

Requirements:

  • Excellent communication skills, both written and oral
  • Ability to manage responsibilities and team members with multiple tasks at the same time
  • Self-motivated and structured
  • Excellent conflict resolution skills
  • Strong people skills as you will communicate with members at all levels of the organization
  • Assertive and tactful
  • Excellent problem solving ability
  • Strong negotiation skills

Education and Experience:

  • Bachelor's degree in related field is preferred
  • Experience in customer service or operations management required
  • Computer literacy and proficiency in Microsoft Office, especially Excel, Word, and Outlook


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