Customer Service Representative

2 weeks ago

DeKalb, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Process sales transactions accurately and consistently with policies and procedures.
  • Build productive trust relationships with wholesale and retail customers.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Pull appropriate products from the sales floor or warehouse.
  • Tint and mix products, as needed, to customer specifications.
  • Stock shelves and set up displays.
  • Clean store equipment.
  • Load/unload delivery trucks.
  • Assist in making deliveries, as needed.
  • Maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.
Requirements
  • Must be at least eighteen (18) years of age.
  • Have a valid, unrestricted Driver's License.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, as well as opportunities for growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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