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Customer Service Representative

2 months ago

DeKalb, Illinois, United States TDCX Inc. Full time

Job Position

Customer Service Specialist - Airline Campaign (Khmer Market)

We are seeking a talented individual to join our team as a Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

Why Work with TDCX?

Attractive remuneration packages

Comprehensive medical care and insurance coverage

Premium and Instagrammable workspaces

Engagement and recognition programs

Strong learning and development plans for career growth and acceleration

Easy access to public transportation

Positive work culture

Flexible working arrangements

Coaching and mentoring by experts in the field

Join a global company with 25 years of experience and over 200 industry awards

Key Responsibilities:

Provide excellent support experience to customers via all relevant communication channels

Identify customer needs and provide strategic solutions to address their needs

Ensure first contact resolution and effective follow-up with service partners and internal departments

Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience

Deliver exceptional services to customers to ensure high customer satisfaction

Build sustainable relationships and engage customers by taking the extra mile

Requirements:

Candidate must possess at least a diploma in any field

Preferable with 2 years of working experience in the related field, but fresh graduates are encouraged to apply

Strong time management skills and motivated to exceed expectations

Ability to multitask and use information provided by customers to tailor responses and actions

Strong communication skills with an emphasis on effective listening and empathizing with customers

Comfortable working with computers and the ability to learn and adapt to new systems

Excellent verbal and written communication skills in English and the language of the supporting market

We serve some of the world's best brands from our centers of excellence in various locations. We specialize in perfecting our client's customer experience and elevating their sales. Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.