Medical Customer Service Representative

5 days ago

DeKalb, Illinois, United States Biolife Plasma Services Full time
About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout their donation experience.

Responsibilities include:

  • Answering phone calls and responding to donor inquiries in a timely and professional manner
  • Welcoming and greeting donors, ensuring a positive and comfortable experience
  • Screening new and repeat donors, taking and recording vital signs and finger stick results
  • Using our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinating donor compensation and identifying opportunities for continuous improvement

We offer a competitive hourly wage of $17.00, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer:

At BioLife Plasma Services, we are committed to providing a safe and supportive work environment that fosters growth and development. Our team members enjoy a range of benefits, including:

  • Competitive hourly wage
  • Comprehensive benefits package
  • Opportunities for career advancement
  • Flexible scheduling
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, please apply today.

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