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Medical Customer Service Representative

2 months ago

DeKalb, Illinois, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones and greet donors, ensuring a positive and welcoming experience
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
What We Offer

At BioLife Plasma Services, we are committed to providing a supportive and inclusive work environment. We offer a competitive starting hourly wage of $17.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and more. We also offer opportunities for career growth and development, as well as a chance to make a real difference in the lives of our donors.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.