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Customer Service Representative

2 months ago

DeKalb, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to understand their needs and provide personalized solutions.
  • Stay up-to-date with product knowledge and features to effectively recommend and sell products to customers.
  • Meet or exceed sales goals and targets, while maintaining a high level of customer satisfaction.
  • Collaborate with colleagues to achieve sales and service objectives.
What We Offer

As a Customer Service Representative at Sherwin-Williams, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.

Requirements
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a retail or sales environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Basic computer skills and knowledge of sales software.