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Referral Management Coordinator

2 months ago

Plano, Texas, United States Concentra Full time
Job Summary

We are seeking a highly skilled Referral Management Coordinator to join our team at Concentra. As a key member of our healthcare team, you will be responsible for processing referrals, authorizations, and scheduling appointments while maintaining high standards for quality and patient experience.

Key Responsibilities
  • Process referrals and authorizations in a timely and efficient manner
  • Work closely with physicians, employers, and payors to ensure seamless communication and coordination
  • Provide exceptional customer service to patients, payors, and other stakeholders
  • Manage and maintain accurate records and documentation
  • Identify trends and patterns in missed capture and opportunities for growth
  • Participate in quality assurance processes and training sessions
Requirements
  • High school diploma or equivalent required; associated degree preferred
  • At least one year of experience in a medical environment, preferably in referrals, claims, insurance, or billing
  • Proficiency in scheduling and insurance verification software
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Concentra is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.