Ambulatory Services Coordinator
3 weeks ago
Job Title: Ambulatory Services Coordinator
Department: Pediatric Heart Specialist
Location: Plano, TX
Shift: (Days) 8:00 a.m. - 5 p.m.
Job Type: On-Site
Responsibilities:
- Receive appointment requests and identify existing Medical Record Numbers or create new ones.
- Obtain correct demographic information and determine in/out of network, uninsured, under-insured, and need for financial counseling.
- Offer financial screening to patients and payers, and triage/prioritize initial patient diagnosis referrals using standard operating procedures.
- Complete and manage work queues in Epic, review hospital services, and Hospital Account Record accuracy.
- Register donors and research participants, and monthly review of Daily Account Record for Medicaid mismatches.
- Obtain authorizations for admissions, liaise with access center, and facilitate diagnostic and ancillary scheduling.
- Review existing pre-visit orders, link when necessary, and check patients in/out.
- Make follow-up appointments, prepare and distribute new patient reminder letters, and organize patient packets and schedules.
- Apply charges in the system to support clinic financial statistics, complete daily provider utilization grid, and warm call reminders.
- Collect co-pay amounts from patient guardians, order supplies, and link/release patient orders.
- Complete and process consent forms, provide phone management support, and understand and perform to iCARE standards for customer service.
- Schedule multidisciplinary visits, manage templates, and complete referral authorization during calls.
Work Experience:
- At least 1 year of customer service or outpatient-related scheduling experience required.
Education:
- High school diploma or GED required.
A Place Where You Belong:
We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.
Holistic Benefits - How We'll Care for You:
•Employee portion of medical plan premiums are covered after 3 years.
•4%-10% employee savings plan match based on tenure.
•Paid Parental Leave (up to 12 weeks).
•Caregiver Leave.
•Adoption and surrogacy reimbursement.
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