After Sales Coordinator

4 weeks ago


Santa Monica, California, United States Employnet Workforce Solutions Full time
After Sales Coordinator Job Description

We are seeking a highly organized and detail-oriented After Sales Coordinator to join our team at Employnet Workforce Solutions. As an After Sales Coordinator, you will play a critical role in providing exceptional support to our distributor partners, Red Bull business units, third-party logistics partners, and our global logistics supply chain team in Austria.

Key Responsibilities:
  • Coordinate all tasks related to inquiries, call center tickets, customer support, spare parts inventory control, and process improvements.
  • Resolve customer inquiries and concerns related to distributors' cooler repairs, disposals, branding projects, products, claims, and customer concerns.
  • Initiate transportation track and trace as required, investigate and resolve problems through root cause analysis using various reports and data.
  • Monitor and provide status updates on cooler service tickets (Zendesk) and interact with key personnel and service providers to ensure timely and accurate processing.
  • Establish strong working relationships with business units, distributors, logistics partners, service providers, and Operations team members to provide high levels of customer support.
Requirements:
  • 0-1+ years' experience related to customer service and logistics operations.
  • Outstanding customer service skills, excellent written and verbal skills, strong organizational and problem-solving skills.
  • Bachelor's Degree preferred, ideally in a related field to the position requirements.
  • Fluent in English, bilingual a plus.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity.



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