Desktop Engineer and Administrator

2 weeks ago

Washington, Washington, D.C., United States RCM Life Sciences and IT;RCM Technologies Full time
Job Description:

We are seeking a skilled Desktop Engineer and Administrator to join our team in supporting the ESA V program. This program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies, and other IT services.

The successful candidate will be a key member of the ESA V Desktop Engineering team, working closely with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce.

Responsibilities:
  • Provide Tier 3 desktop engineering support
  • Complete incident tickets and service requests within SLA and in a modern tracking system
  • Work closely with the Customer Relationship Manager to prioritize and complete customer requests
  • Package and deploy Windows workstation software in a hardened environment
  • Attend meetings with the customer as required
  • Provide written instructions for both workstation and application usage
  • Provide weekly reporting of issues and projects
  • Be able to troubleshoot and support Windows 10 workstations and software
  • Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
  • Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy
  • Support monthly and expedited patching of workstations, to include application of STIGS and emergency security updates as identified
  • Provide white glove support to executive level customers
  • Ability and willingness to work extended hours or modified schedule for planned and emergency work
Requirements:
  • BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with a MS/MIS Degree)
  • 2+ years' experience providing Tier II, III & IV support in a Windows-based environment
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Ability to work with a large diverse team supporting multiple customers in a shared team environment
  • Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments
  • Hands-on knowledge of Active Directory Group policy as applied to workstations
  • Hands-on knowledge of end user workstations and technology to support end user workstations
  • Experience with PIV and CAC authentication
  • Provide support on a M-F business hours schedule in the eastern time zone
  • Extended hours and weekend support on emergency basis
  • Excellent communication skills are required to effectively interface with customers up to the executive level
  • Ability to work on your own to successfully resolve issues while updating management
  • Ability to obtain and maintain a Public Trust clearance

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.

Must be a U.S. Citizen

  • Desktop Engineer/Administrator

    3 weeks ago

    Washington, Washington, D.C., United States Tad PGS Full time

    Job Title: Desktop Engineer/AdministratorWe are seeking a highly skilled Desktop Engineer/Administrator to join our team at Tad PGS. This is a contract position located in the Washington, DC area.Job Summary:The successful candidate will be responsible for providing Tier 3 desktop engineering support, completing incident tickets and service requests within...

  • Senior Desktop Systems Engineer

    5 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job Title: Senior Desktop Systems EngineerGeneral Dynamics Information Technology (GDIT) is seeking a highly skilled Senior Desktop Systems Engineer to join our team. As a Senior Desktop Systems Engineer, you will play a key role in supporting projects such as Unified Endpoint Management to transform the way Desktop Images are created and deployed across the...

  • Senior Desktop Engineer

    3 days ago

    Washington, Washington, D.C., United States Koniag Government Services Full time

    Job Title: Senior Desktop EngineerWe are seeking a highly skilled Senior Desktop Engineer to join our team at Koniag Government Services. As a Senior Desktop Engineer, you will be responsible for designing, deploying, and enhancing the Microsoft Endpoint Configuration Manager (MECM) environment to support modern desktop management co-management with...

  • Desktop Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Tad PGS Full time

    Job DescriptionAt Tad PGS, we are seeking a highly skilled Desktop Engineer/Administrator to join our team. As a key member of our IT department, you will be responsible for providing top-notch desktop engineering support to our customers.Key Responsibilities:Complete incident tickets and service requests within the Service Level Agreement (SLA) and in a...

  • Senior Desktop Engineer

    6 days ago

    Washington, Washington, D.C., United States Entegee Full time

    Job SummaryWe are seeking a highly skilled Systems Administrator II to provide top-notch desktop engineering support, package and deploy Windows software, and collaborate with various teams to manage workstation security.Key Responsibilities:Provide Tier 3 desktop engineering support to ensure seamless workstation operationsPackage and deploy Windows...

  • Desktop/Workstation Design Engineer

    3 weeks ago

    Washington, Washington, D.C., United States CGS Full time

    Desktop/Workstation Design EngineerCGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts.The ideal candidate will possess experience with integrating and upgrading desktops and laptops...

  • Desktop/Workstation Design Engineer

    2 weeks ago

    Washington, Washington, D.C., United States CGS Full time

    Job Title: Desktop/Workstation Design EngineerCGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts.Key Responsibilities:Acts as the Subject Matter Expert for the development and...

  • Windows Desktop Engineer II

    2 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Windows Desktop Engineer II to join our team at TEKsystems. The successful candidate will be responsible for the architecture, implementation, and maintenance of our desktop infrastructure environments.Key ResponsibilitiesDesign and implement desktop infrastructure environments, including...

  • Windows Desktop Engineer II

    5 days ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a highly skilled Windows Desktop Engineer II to join our team.Key Responsibilities:Design, implement, and maintain desktop infrastructure environments, including installation, upgrades, and troubleshooting.Develop and document architectural designs for endpoint hardware and operating system configurations.Perform secure...

  • Senior Desktop Engineer, Washington DC

    6 days ago

    Washington, Washington, D.C., United States Vertex Aerospace LLC Full time

    Job Title: Senior Desktop Engineer, Washington DCOversight Purview: Tasks 3.4.10Years' Experience: 5Ideal Candidate: Expert level experience working with MECM at an Enterprise level. Candidate must have experience designing, deploying, and enhancing the MECM environment to support modern desktop management co-management with Intune. Candidate must have...

  • Desktop Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Triumph Enterprises Full time

    Desktop Support SpecialistTriumph Enterprises is seeking a skilled Desktop Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Provide technical support and maintenance for desktop computing environments, including installing, diagnosing,...

  • Desktop Imaging Specialist

    3 weeks ago

    Washington, Washington, D.C., United States KaylaTek® Full time

    Desktop Imaging Engineer Job DescriptionKaylaTek is seeking a skilled Desktop Imaging Engineer to support a premier Air Force contract at Joint Base Anacostia-Bolling (JBAB) in Washington, DC.Job SummaryThe AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW),...

  • Desktop Support Specialist II

    2 weeks ago

    Washington, Washington, D.C., United States Macon & Joan Brock Virginia Health Sciences at Old Dominion Univ Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist II to join our team at Macon & Joan Brock Virginia Health Sciences at Old Dominion Univ. This role will provide implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment for the Department of OBGYN.Key ResponsibilitiesImplement and maintain...

  • Desktop Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Compu-Vision Consulting Full time

    Desktop Support Technician Job DescriptionCompu-Vision Consulting is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their devices are running smoothly and efficiently.Key Responsibilities:Provide level 1 technical...

  • Systems Administrator

    1 week ago

    Washington, Washington, D.C., United States Leidos Full time

    Job Title: Systems AdministratorLeidos is seeking a highly skilled Systems Administrator to join our team at the Pentagon. As a Systems Administrator, you will play a critical role in supporting the G2 Army MI Enterprise / ARIES program, providing IT repair, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and...

  • Desktop Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Murtech Staffing and Solutions Full time

    Job OverviewWe are seeking a skilled Desktop Support Technician to join our team at Murtech Staffing & Solutions. As a key member of our team, you will provide exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical assistance to clients with desktop-related issues, including hardware and software...

  • Desktop Support Specialist

    1 week ago

    Washington, Washington, D.C., United States GovCIO Full time

    Job Title: Desktop Support SpecialistGovCIO is seeking a skilled Desktop Support Specialist to join our team. This is a full-time, on-site position located in Washington D.C.Job SummaryThe Desktop Support Specialist will provide technical support and maintenance for our organization's desktop computing environment. This includes installing, diagnosing, and...

  • Desktop Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Howard University Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Technician to join our team at Howard University. The successful candidate will be responsible for providing technical support and assistance to students, faculty, and staff with computer software and hardware.Key ResponsibilitiesManage and maintain servers and workstationsInstall, configure, and...

  • Citrix Systems Administrator

    3 weeks ago

    Washington, Washington, D.C., United States Leidos Full time

    About the RoleWe are seeking a highly skilled Citrix Systems Administrator to join our team at Leidos. As a key member of our IT team, you will be responsible for providing operations support to customers across multiple geographic locations.Key ResponsibilitiesProvide operations and maintenance support to existing Citrix VDI environments across multiple...

  • VDI Solutions Engineer

    1 month ago

    Washington, Washington, D.C., United States ENS Solutions Full time

    Job DescriptionJob Summary:We are seeking a highly skilled VDI Solutions Engineer to join our team at ENS Solutions. As a VDI Solutions Engineer, you will be responsible for designing, implementing, and maintaining complex Citrix XenDesktop and NetScaler solutions in a large Enterprise environment.Key Responsibilities:Design and Implement VDI Solutions:...