Medical Support Specialist

2 weeks ago

Cumming, Georgia, United States United Digestive Full time
Job Summary

United Digestives is seeking a highly skilled Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our physicians and management team.

Key Responsibilities
  • Assist physicians and management with clinical, clerical, and organizational tasks related to patient care.
  • Manage patient charts and resolve patient requests, including test results, prescription refills, and general healthcare inquiries.
  • Monitor schedules and organize patient flow for physician office visits or in-office procedures.
  • Accompany patients to exam rooms, triage, collect patient history, and provide physical assessments as delegated by physicians.
  • Schedule and obtain results for testing, procedures, and other services as ordered by physicians; interpret and accurately communicate results to physicians and patients as necessary.
  • Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
  • Manage patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner.
  • Prepare charts in the EMR prior to the physician visit according to practice process.
  • Have knowledge of drug uses and dosage requirements; ensure sample medications are up to date.
  • Enter requests for prescription refills into the EMR.
  • Perform upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipment.
  • Accurately provide or counsel patients and/or relatives with pertinent information regarding medical treatment or procedures.
  • Abide by and promote HIPAA compliance; maintain strictest confidentiality with regards to patient information.
  • Participate in staff meetings as directed by the Practice Manager.
  • Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice Manager.
  • Perform any other duties and/or special projects as assigned.
Requirements
  • Current Certified or Registered Medical Assistant, or equivalent experience required.
  • CPR certification preferred.
  • 2-3 years of specialty clinical experience, gastroenterology experience preferred.
  • Computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.
Additional Skills and Experience
  • Provide a high level of customer service at all times.
  • The ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect.
  • Displays a professional, outgoing, warm, and helpful attitude.
  • Possesses compassion for dealing with people who are ill and need help.
  • Plan, prioritize, and complete multiple tasks as delegated.
  • Work under pressure; assess, respond to, and communicate issues in a timely manner.
  • Communicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-person.
  • Interpret and apply clinical and non-clinical policies and procedures.
  • Be reliable, punctual, and able to work independently.

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