Technical Product Specialist

2 weeks ago

Shelton, Connecticut, United States Orion Talent Full time

Position Overview:

The Technical Product Specialist plays a crucial role in providing support for designated products within the North American market. This position requires a candidate who can work independently as well as collaboratively within a team to ensure effective product support.

***This role involves significant travel, approximately 50-70% (national/international-Canada)**

  • Travel will include visits to client locations for installation and launch support.
  • Travel commitments may range from 2-3 days per week to extended periods of up to 2 weeks.

Key Responsibilities:

· Serve as the Technical Product Specialist for assigned hardware and software systems.

· Engage in tasks related to evaluating, designing, and modifying equipment to enhance its operational efficiency (covering both mechanical and automation aspects).

· Collaborate with Customers and Sales teams to gather unique product requirements and specifications.

· Act as a liaison across various departments to ensure that customer needs are met effectively.

· Verify that products meet specifications and align with business requirements.

· Contribute as a team member focused on product quality and reliability.

· Demonstrate a solid understanding of electronics and electromechanical systems.

· Lead investigations into product quality issues, including root cause analysis and corrective action planning.

· Regularly interface with managers, technicians, IT personnel, and customers.

· Assume the role of a local project engineer for specific market requirements.

· Collect and analyze product performance data to drive continuous improvement.

· Manage relationships with vendors and external parties to ensure project deadlines are met.

· Participate in Engineering Change Orders and documentation updates.

· Proficient in MS Office applications.

· Exhibit strong troubleshooting capabilities.

· Willingness to travel for installation support across North America.

Educational Requirements:

· Bachelor's degree in Systems Engineering, Computer Science, Electrical Engineering, or a related field.

Qualifications:

· Experience in the design, development, and analysis of complex electromechanical and automated systems.

· Preferred knowledge of electromagnetic, laser, and electromechanical technologies.

· Background in quality management, manufacturing processes, market introductions, and performance enhancements for technical products.

· Experience in delivering technical presentations to customers and colleagues.

· Familiarity with hardware and software development methodologies, particularly PLCs.

· Knowledge of Schneider and Allen Bradley PLCs (programming and design).

· Strong technical acumen and decision-making skills.

· Ability to resolve technical challenges in a dynamic team environment.

· Proficient in technical learning management and documentation.

· Excellent communication and interpersonal skills to engage with potential customers and understand their needs.

· Understanding of project management principles.

Additional Requirements:

· Must possess a valid passport.

· A valid driver's license is required.

Company Overview:

Orion Talent is a leading International Reverse Vending and Recycling Company. Our mission is centered around transformation, where we innovate ideas and technology to develop intelligent and pioneering tools that support a sustainable future.

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