Event Operations Supervisor

2 weeks ago


Madison, Wisconsin, United States Marcus Hotels Full time

Event Operations Supervisor

Join our dynamic team at Marcus Hotels as an Event Operations Supervisor, where your leadership skills will shine in a vibrant hospitality environment.

KEY REQUIREMENTS:

  • Proficient in reading and understanding English to effectively follow instructions from management and interact with guests.
  • Quick and precise response to guest inquiries.
  • Ability to manage multiple responsibilities efficiently.
  • Capability to lift up to 35 lbs. with reasonable accommodations.
  • Familiarity with food preparation processes.
  • Previous supervisory experience in hospitality is advantageous.

PRIMARY RESPONSIBILITIES:

  • Oversee and instruct staff in the arrangement and dismantling of designated event spaces in accordance with contractual obligations and managerial directives.
  • Guide and mentor staff in the presentation and serving of food and beverages to meet established standards.
  • Maintain regular communication with supervisors regarding the progress of daily operations.
  • Engage with guests to ensure their expectations are met and exceeded.
  • Supervise and train staff in upholding cleanliness in event spaces, pantry areas, public zones, and storage facilities.
  • Manage inventory levels of essential supplies.
  • Process event billing on a weekly basis.
  • Ensure staff adherence to Marcus Hotels' high standards of quality and service.

EMPLOYEE BENEFITS:

  • Comprehensive medical, dental, vision, and life insurance available for eligible full-time employees after 30 days of employment.
  • 401K plan offered to eligible associates after 90 days of employment.
  • Paid Time Off (PTO).
  • Complimentary meal provided during shifts.
  • Free employee parking.
  • Discounts available at Hilton Worldwide hotels and Marcus Hotels & Resorts.
  • Reduced price movie tickets.
  • Opportunities for internal transfers within the company.
  • Access to Hilton branded training programs.
  • Commitment to the growth, training, and education of our associates, with a focus on promoting from within Marcus Corporation.

We are proud to be an equal opportunity employer, promoting a drug-free workplace and participating in E-Verify.



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