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Banquet Operations Supervisor

2 months ago

Madison, Wisconsin, United States Concourse Hotel Full time

Banquet Operations Supervisor

Job Category: Banquets Supervisor: Elena Hargraves Requisition Number: ASSIS001738

Job Overview

The Concourse Hotel is recognized as the premier convention venue in Madison, Wisconsin, featuring 373 guest accommodations and 27,000 square feet of adaptable meeting space, which includes 28 meeting rooms and 6 hospitality suites. As an independent establishment, we are committed to delivering authentic and attentive service to each guest. Our mission is to ensure every visitor enjoys a remarkable experience with us.

Role Summary

As the Banquet Operations Supervisor, you will oversee and coordinate the efforts of banquet personnel before, during, and after events to guarantee timely food service and seamless function execution, ensuring our banquet guests enjoy an impeccable experience. This role requires you to exemplify outstanding guest service and guide our banquet team towards excellence. Flexibility in scheduling is essential, encompassing a mix of days, nights, weekends, and holidays.

Key Responsibilities:

  • Provide daily support, mentorship, and coaching to banquet team members on the floor.
  • Conduct interviews, manage hiring, onboarding, and termination processes.
  • Consistently deliver professional, friendly, and engaging service.
  • Address guest concerns promptly and professionally.
  • Ensure all functions are set up appropriately and timely, adhering to food, beverage, and meeting specifications.
  • Maintain adequate staffing levels, room/station assignments, buffet decor, and enhancements related to banquet and meeting room arrangements.
  • Manage inventory of banquet supplies, including linens, liquor, silverware, and china.
  • Inspect and oversee the cleanliness and upkeep of all function spaces, public areas, and service zones on banquet levels.
  • Communicate and collaborate with various departments to ensure the highest level of service delivery, including housekeeping, catering, and culinary teams.
  • Uphold a high standard of service by continuously training and coaching all direct reports and associates.
  • Perform other duties as assigned.

Qualifications:

Qualified candidates must be able to complete a pre-employment drug test, background check, and reference checks. The Concourse Hotel maintains a drug-free workplace.

Benefits:

We seek to hire the most qualified individuals and offer a competitive benefits package, which includes:

  • Free underground employee parking.
  • Complimentary employee meals during shifts.
  • Discounted hotel accommodations.
  • 401-K matching retirement plan.
  • Paid time off.

Full-time positions also provide:

  • A comprehensive Quartz health insurance plan with no deductible.
  • Delta Dental insurance.
  • Vision insurance.
  • Company-paid basic life insurance and short-term disability.
  • Flexible Spending Account (FSA).
  • Additional life insurance options.

Our objective is to enhance the quality of work life through fair and consistent treatment, providing equal growth opportunities for all team members. We are an equal opportunity employer.

Skills:

Dedicated: Committed to a task or purpose with loyalty and integrity.

Flexibility: Motivated to excel when given the autonomy to set your own schedule and objectives.

Education:

Preferred: Associate's degree or higher.

Experience:

Required:

  • Proficiency in Microsoft Office Suite.
  • Previous experience in a leadership role.
  • Exceptional customer service skills.

Preferred:

  • Experience in a unionized environment.
  • Familiarity with Banquet Event Orders (BEOs).
  • Knowledge of banquet and catering operations.