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Customer Service Representative

1 month ago

Gainesville, Florida, United States Doorpro America Full time

Door Pro America, a leading provider of high-quality residential garage doors, is seeking a skilled Customer Service Representative to assist our valued customers. In this role, you will be the primary point of contact for customer inquiries, orders, and concerns. Your exceptional communication skills and ability to multitask in a fast-paced environment will enable you to provide accurate and timely information about our products and services.

  • Respond to customer inquiries via phone, email, or chat
  • Assist customers with product information, pricing, and order placement
  • Process orders, returns, and exchanges accurately and in a timely manner
  • Resolve customer complaints or issues with patience and professionalism
  • Follow up with customers to ensure satisfaction and provide additional support
  • Collaborate with the sales team to meet or exceed customer expectations

Requirements:

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent communication skills, both verbal and written
  • Ability to empathize with customers and provide exceptional service
  • Strong problem-solving and conflict resolution skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient computer skills, including experience with CRM systems
  • Ability to work well in a team and collaborate with other departments

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development