Consumer Credit Card Portfolio Manager II or III

8 hours ago

Colorado Springs, Colorado, United States Ent Credit Union Full time
Job Description

Ent Credit Union is seeking a highly skilled Consumer Credit Card Portfolio Manager II or III to drive growth and engagement in our consumer credit card portfolio. This role focuses on portfolio lifecycle management, business growth, retention, win-back programs, and data analytics to ensure the portfolio's health and profitability.

Key Responsibilities
  • Portfolio Growth and Life Cycle Management: Develop strategies to increase spending, balances, and revenue for all consumer credit card products. Track performance, define KPIs, and create dashboards for senior leadership. Analyze portfolio performance to identify profitable products and segments. Identify growth opportunities and lead initiatives to boost engagement.
  • Win-Back Programs and Retention Management: Oversee and develop proactive and reactive retention and win-back programs. Create strategies for outbound telemarketing to promote cross-sell opportunities. Analyze and improve channel effectiveness, and train teams to develop and refine telemarketing processes.
  • Portfolio Monitoring and Data Analytics: Regularly analyze competitors and develop new products and services to boost interest and revenue. Provide reports on campaign performance and overall product health. Evaluate marketing offers and features through A/B testing to determine effectiveness.
  • Manage Portfolio Governance: Manage day-to-day and monthly portfolio governance, including budget, estimates, audit compliance, and record-keeping. Deliver monthly business performance reviews and develop the review process. Build relationships with key stakeholders to drive product initiatives and improve member experience.
Requirements
  • Bachelor's Degree in Business, Finance, Accounting, or related field.
  • 5+ years of financial services experience, including 2+ years of data analytics and governance experience, and 1+ years of credit card experience.
  • 8+ years of financial services experience, including 4+ years of data analytics and governance experience, and 2+ years of credit card experience.
Technical Skills
  • Experience owning and managing a credit card P&L, including analytics skills.
  • Knowledge of credit card processing tools and procedures.
  • Flexible and collaborative approach to problem-solving and ideation.
  • Knowledge of product development and growth.
  • Superior communication skills, written and verbal.
  • Project management skills.
  • Knowledge of card networks, remittance processing, card fraud mitigation.
  • Knowledge of Reg E, Reg Z, Reg J compliance.
Benefits

Ent Credit Union offers a competitive salary range of $90,126 to $118,285 per year (S17) for the Consumer Credit Card Portfolio Manager II position, and $106,475 to $139,755 per year (S18) for the Consumer Credit Card Portfolio Manager III position. Final compensation will be determined by various factors, including relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

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