Store Operations Manager

3 days ago


Durham, North Carolina, United States Domino's Pizza LLC Full time
Job Summary

As a Store Operations Manager at Domino's Pizza LLC, you will be responsible for overseeing the overall operations of the store, ensuring that all tasks are completed efficiently and effectively. This includes managing a team of delivery drivers and customer service representatives, as well as handling end-of-night bank deposits and nightly product inventory counts.

Key Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly
• Manage end-of-night bank deposits and nightly product inventory counts
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster a sense of urgency with each and every order
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a biweekly commissary and beverage delivery
• Actively train the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Create and maintain an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicle used for delivery passes inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive crosstraining for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout

Requirements

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer-based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

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