Customer Engagement Specialist

1 week ago


New London, Connecticut, United States Planet Fitness - Glow Brands Full time
Join the Team at Planet Fitness - Glow Brands

The **Customer Engagement Specialist** is essential in fostering a welcoming atmosphere for our members, potential members, and visitors. If you possess a strong commitment to fitness and outstanding customer service skills, this role may be an excellent fit for you.

Core Responsibilities:
  • Greet members and guests with a warm and inviting demeanor
  • Support front desk operations, including handling phone inquiries and managing member check-ins
  • Conduct tours for individuals interested in membership
  • Update and maintain member profiles as necessary
  • Respond to member inquiries and issues in a timely manner
  • Ensure the cleanliness and orderliness of the facility
Required Qualifications:
  • Previous experience in customer service is advantageous
  • Basic proficiency in computer usage is necessary
  • Dependable, punctual, and passionate about health and wellness
  • Strong communication and problem-solving abilities
  • High school diploma or equivalent is required
  • Minimum age of 16 years is mandatory
Physical Demands:
  • Capability to stand and walk for prolonged periods
  • Ability to lift items weighing up to 50 lbs may be necessary
  • Exposure to cleaning agents is expected

This position is offered through a franchisee of Planet Fitness, which promotes a friendly and inclusive workplace. If you are dedicated to assisting others in reaching their fitness aspirations, we encourage you to consider this opportunity.



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