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Customer Support Specialist

2 months ago

New London, Connecticut, United States Sheffield Pharmaceuticals Full time
Job Overview

Sheffield Pharmaceuticals is seeking a highly skilled Customer Support Specialist to join our team in New London. As a key member of our organization, you will play a vital role in ensuring seamless communication with internal partners, including Purchasing, Operations, and Planning, to achieve common objectives.

Key Responsibilities:

  • Follow up on and investigate customer issues or concerns to maintain our customer-centric approach and drive continuous improvement.
  • Utilize problem-solving skills and attention to detail to address and resolve issues efficiently, contributing to our culture of excellence and high performance.

Requirements:

  • Strong customer service and account management skills, ideally in a manufacturing environment.
  • Proficiency in utilizing software and tools to track customer interactions and resolve issues efficiently.
  • Effective communication skills to interact with various internal departments and external big box retailers.
  • A detail-oriented approach, problem-solving abilities, and a proactive attitude are essential for success in this role.

Preferred Qualifications:

  • Customer Service or Account Management experience.
  • Experience in a Manufacturing Environment.